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Please include your iPhone model, iOS version, and Kaart version.
Quick answers
Why is part of my map blank?
Kaart downloads map detail as you work. Check your connection, keep the design open for a moment, and try the export again. Previously loaded map areas may remain available offline.
Why can’t I save to Photos?
Open iOS Settings, find Kaart, and allow Photos access. Kaart only asks for add-only access so it can save the image or video you choose to export.
Which routes can I import?
You can import a GPX track, connect Strava and choose an activity with GPS data, or share a supported Google Maps directions link to Kaart.
How do I disconnect Strava?
In Kaart, open Settings, choose Strava, then disconnect. This removes the stored Strava refresh token from your device. You can also revoke Kaart from Strava’s settings.
Where are my projects stored?
Your route library, designs, templates, and imported files are stored on your iPhone. Kaart does not currently offer an account or cloud sync, so keep exported copies of work you want to preserve before deleting the app.
Troubleshooting checklist
- Update Kaart and iOS to the latest available versions.
- Confirm your iPhone has a working internet connection.
- Close and reopen the design, then retry the action.
- For an import issue, include the source type but do not email private authentication tokens or passwords.
Privacy or legal questions
Read our Privacy Policy or Terms of Use. For privacy-specific requests, email privacy@kaartstudio.app.